Shanghai public hospitals go all out to better serve patients

Shine

23rd July 2024

Shanghai public hospitals go all out to better serve patients

By Cai Wenjun

Shanghai's leading public hospitals are focusing on patient satisfaction as their major task as they push for high-quality development.

So far, 20 top public hospitals have set up a patient experience department to cater to sufferers' demand and enhance a patient-friendly service model, which is in line with international standards.

In addition to improved medical capability, respecting patients' right to life, health and privacy are highlighted in routine practice and medical staff and hospital authorities are encouraged to have better communication with patients on their demands and offer medical experience with more dignity.

https://www.shine.cn/news/metro/2407243633/