Leading public hospitals embrace patient-centric service model

Shine

15th March 2024

Leading public hospitals embrace patient-centric service model

By Cai Wenjun

Twenty local city-level hospitals have established patient experience departments to improve their health services, streamline the medical process, nurture relationships between patients and medical staff, and improve hospital management.

The patient-centric theory has been fundamental in the design and construction of new hospitals and renovation of older sites, achieving a patient-friendly environment through design and arrangements catering to patients, the elderly, children, and people with disabilities, and making the medical process more convenient.

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