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Leading public hospitals embrace patient-centric service model

  • Chris McMillan
  • Aug 25, 2024
  • 1 min read

Shine


15th March 2024


Leading public hospitals embrace patient-centric service model

By Cai Wenjun


Twenty local city-level hospitals have established patient experience departments to improve their health services, streamline the medical process, nurture relationships between patients and medical staff, and improve hospital management.


The patient-centric theory has been fundamental in the design and construction of new hospitals and renovation of older sites, achieving a patient-friendly environment through design and arrangements catering to patients, the elderly, children, and people with disabilities, and making the medical process more convenient.


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