Beijing’s 12345 hotline offers global lessons in people-centered governance
Global Times
10th October 2026
Beijing’s 12345 hotline offers global lessons in people-centered governance
By Shen Sheng
A visitor walks past a sign for the 2026 Beijing Forum on Swift Response to Public Complaints in Beijing on October 12, 2026. The forum opened that day under the annual theme "Digital Intelligence Era and People's City." Photo: VCG
The 2026 Beijing Forum on Swift Response to Public Complaints opened in Beijing on Monday under the annual theme "Digital Intelligence Era and People's City."
International guests were invited to observe frontline operations, including big-data dispatching, AI-generated work orders, multilingual services for foreign-related inquiries and accessible services using sign language.
Some also tried the Jing Tong mobile app, according to the Xinhua News Agency.
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